Can't wait to receive your order?
We process & ship your orders within 72 working hours after validation of your order, Monday to Friday, excluding public holidays.
For delivery in metropolitan France, it will take 48 to 72 hours after shipment.
As soon as your order is dispatched, you will receive an email with a tracking number so that you can follow its delivery.
SHIPPING FEES
Shipping costs are calculated by parcel weight level when validating your basket.
We offer you the shipping costs for all orders from 150€ of purchase in metropolitan France and 200€ in Europe.
RETURN
If your order does not suit you or you have changed your mind, you have 15 days from receipt of your order to return the item to us with its tag attached & in its original condition. Items must not have been used, worn or washed.
Returns must be sent only by colissimo followed. In the event of a lost or non-received package, the tracking number will be requested.
Beyond this period or if the above conditions are not met, your return will not be accepted.
To make a return, please click on [ return request ] & indicate your order number and your email address.
As soon as we receive your package, you will receive an email acknowledging receipt.
The refund will be made directly to the bank account used for the purchase, within 15 days of receipt of your return.
RETURN FEES
Return costs are your responsibility, i.e. we do not send a prepaid voucher.
DEFECTIVE ITEM
If the product received has a defect, contact our customer service within a maximum of 3 days after receipt of your order to inform us of the defect & send us a photo.
The defective product must be returned to us within a maximum of 15 days after receipt in order to be processed. We will reimburse you for the return postage costs.
As soon as we receive your package, you will receive an email acknowledging receipt.
We will then send you a new identical product if we still have it in stock. Otherwise, we will issue a refund.
RETURN OF A GIFT
As the refund is made directly to the bank account used for the purchase, the amount of the returned item will be credited to the account of the person who purchased the gift.